Help with Penwick
Email us and a person replies — usually within two working days, and it is a very small team, so it really is a person.
Please put Penwick in the subject line, and tell us which device you are using. If something looks wrong, a photo of the screen saves a great deal of back and forth.
The questions we actually get
The letters are too big and my child's hand aches
Tap the size chips (S / M / L / XL) above the writing line and come down a size. If S still feels large you are not imagining it — we are actively working on a smaller setting, and you can tell us what would suit your child by trying the sizes and sending us the result.
Do we need a stylus?
No. A finger works everywhere in the app, and the app knows the difference — finger writers get larger letters by default. A stylus gives more accurate scoring because it reports a real pen tip, so use one if you have one, but nothing is locked behind it.
My child's writing is being marked unfairly
Tell us the letter or word and what the app said. Scoring is calibrated against a practising primary teacher's own handwriting, and when it gets something wrong that is a bug we want to fix, not something you should work around.
How do I restore a purchase on a new device?
Open the pricing screen and tap Restore purchase. The unlock is tied to the App Store or Google Play account that bought it and covers every child profile, including ones you add later.
How do I delete everything?
Settings → Delete all data, which removes every profile, score and setting from the device. Deleting the app does the same. Because your child's writing never leaves the device, that is genuinely all of it. See our privacy policy.
Which style does the app teach?
You choose during setup, and the models, ghosts and scoring all follow the style your school uses. If you are not sure which that is, our guide on continuous cursive versus precursive shows you how to tell in about a minute.
Is my child's work sent anywhere?
No. Writing, scores and profiles stay on the device. The only things that ever leave it are the referral code system and the weekly leaderboard, which shows a first name or nickname, a buddy, a country flag and a star count, and nothing else. No surname, no city, no age. An adult can switch it off in Settings at any time.
Settings → Help, feedback & bug reports opens an email with your app version and device already filled in, which tells us far more than a description can.